Hakone Yumoto Onsen Hotel Kajikaso

The hotel is in prime location with excellent Onsen facilities.

Room had water damage/ mould on walls. Outside window was cooling machine, black mould visible- very unattractive

The location is fantastic. Our room was overlooking the river and when opening the window has this nice white noise of the water flow in the room. It is a traditional style hotel and I liked using the onsen for the very first time. They also provide a Yakuta(traditional Japanese clothing) for you to wear around the hotel which gives a nice experience. The public facility around the area was clean. We were welcomed to the hotel by an English speaking gentleman and kimono wearing hostesses which was a plus as it helps communicating clearly and what to expect during the stay. We had taken the complete meal package so tried tradition dinner and breakfast at the hotel(please keep in mind this is traditional food and includes lots of raw meat and fish and may not suit everyone’s palate).

Absolutely fantastic hotel, less than a minute walk of the bus stop and less than 5 from the train station beautiful view and lots of artisanal shops. Loved the onsens all size and shapes, indoors and outdoors. Our room was so big and spacious my group could spread out. The bathrobe, beds, slippers, and local pub and restaurant,everything was beautiful. And most of all the staff was superb 👌🏾 super nice and helpful, reassured us and kept us informed of the typhoon heading our way then, so nice when it was raining on our check out time they gave us their umbrella and we had a few people in Tokyo asking us about it so it was fun. Thank you again and will definitely recommend!

As I did not want to walk far from the train station as I had my elderly mother with me, decided to go with this hotel. I must say I made the right choice, the hotel is less than 10min walk from the Hakone Yumoto station but one would need to note that the hotel name is in Japanese / Chinese so best to do a google map search to get the directions right. The staff at the hotel were very friendly and accommodating, though most of the staff do not speak English they each tried their best to provide the service, at times had to use the google translator to communicate which was not an issue. We opt for the private onsen room with half board meals, they were both excellent - meals wise - dinner was always something I look forward to, it was traditional jap cuisine. They have both indoor and outdoor onsen, which was great, the outdoor onsen had views of the mountain which is pleasant and relaxing to look at. Overall, had a pleasant stay